Customer Service

Returns Policy

Our physical office locations are currently closed. Our customer service team is available as normal to answer questions you may have. The following information regarding your return is based on our standard operating procedures.

For items which meet these criteria noted below, only items approved in advance for return by Warrior will receive credit or be replaced. Any items returned without prior Warrior approval may be disposed of and a refund not given.

  • Items themselves are materially flawed or have a manufacturer’s defect
  • The quality of the decorating (e.g., the printing or embroidery) has a visible defect in printing or stitching; or
  • The design of final custom products is materially different from the final design submitted by you and received by us
  • You will ship the product to Warrior at your expense, and we will retain title and risk of loss until receipt by Warrior at the designated return destination and will not receive credit until receipt by Warrior.
  • Warrior reserves the right to inspect the item(s) once returned to determine if the product is eligible for a replacement.
  • Non-defective used products may not be returned for any reason.
  • Please allow 7-10 business days after we receive your package to process your RA
  • Only applicable to North America (outside of North America, please visit

Need help with a return? Fill out this form or contact us at