Customer Service

North America

HOCKEY EQUIPMENT
WARRIOR LACROSSE EQUIPMENT
BRINE LACROSSE EQUIPMENT

Returns Policy

SATISFACTION GUARANTEE

Warrior is committed to fitting you in the right gear to meet your goals, and as such, we back our products with a 30-day 100% satisfaction guarantee. If you aren't completely satisfied with your purchase, simply call us at 800-968-7845 and we will assist you in returning the products. For qualifying products we will provide you a FREE return label to send back the product for a full refund. Please read below for important distinctions between returning customized versus non-customized products.

For Non-Customized Products:

Returns

• All products to be returned must be received by Warrior within 30 days of the delivery date and must be in the original state you received them.
• Refunds will be credited for items originally purchased on Warrior.com only.
• Refunds will be credited to the original form of payment for the purchase price along with any applicable taxes.
• Online promotion discounts are applied and distributed across all eligible items in your purchase. If you return a portion of your purchase, a portion of the initial discount will be lost.
• Please allow 5-10 business days after we receive your package to process your refund and credit your account.
• For payments made by check or money order, please allow 14-21 days to receive a refund

If you are returning an item that you received as a gift, call us at 800-968-7845 and we will be happy to issue a credit for use on Warrior.com. Otherwise, refunds can be credited to the original form of payment used for the purchase.

If you are shipping from Guam, Puerto Rico, other U.S. territories or an APO/FPO address, please call us at 800-968-7845 or Email Us for return instructions.

Need help with a return? Call customer service at 800-968-7845

Exchanges

• Need help finding a new size, color or product? We recommend placing a new order for a replacement item, and returning qualified products as described above. Our inventory changes often and select sizes and colors may sell out.
• Place a new order online, or, if additional service is needed, call 800-968-7845 to ensure you get the color, size or product you want. The new order is a separate transaction, so please have your payment information ready.

For Customized Products:

For items which meet these criteria, you must first request a return or replacement from Warrior within 30 days of the delivery date. Only items approved in advance for return by Warrior will receive credit or be replaced. Any items returned without prior Warrior approval will be disposed of.

Warrior will pay for the return and credit (or replacement) of items if and when you are disappointed by a customized order meeting the following criteria:

• The pre-customized items themselves are materially flawed;
• The quality of the decorating (e.g., the printing or embroidery) has a visible defect in printing or stitching; or
• The design of the final products is materially different from the final design submitted by you.

For return of approved customized items:

• You will ship the product at Warrior’s expense, will retain title and risk of loss until receipt by Warrior at the designated return destination and will not receive credit until receipt by Warrior.
• Refunds will be credited to the original form of payment for the purchase price along with any applicable taxes.
• Online promotion discounts are applied and distributed across all eligible items in your purchase. If you return a portion of your purchase, a portion of the initial discount will be lost.
• Please allow 5-10 business days after we receive your package to process your refund and credit your account.
• For payments made by check or money order, please allow 14-21 days to receive a refund.