Customer Service

North America

HOCKEY EQUIPMENT
WARRIOR LACROSSE EQUIPMENT
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Returns Policy

SATISFACTION GUARANTEE

Warrior is committed to fitting you in the right gear to meet your goals, and as such, we back our unused products with a 30-day satisfaction guarantee. For qualifying products we will provide you a FREE return label to send back the product for a full refund. Only items approved in advance for return by Warrior will receive credit or be replaced. Please read below for important distinctions and definitions of qualifying products. All defective merchandise is covered under separate policies found in the links at the top of this page.

For Non-Customized Products:

All unused products are eligible to be returned within 30 days. They must be in the original state you received them. (ie: New and Sellable condition: unused and in the original packaging.)

• Warrior reserves the right to inspect the item(s) once returned to determine if the product is in new and sellable condition. Warrior may deny any portion of or all refunds for products returned that are not in new/sellable condition.
• Non-defective used products may not be returned for any reason.
• If you purchase multiple sizes of the same product (i.e. cleats in 9.5D, 10.0D & 10.5D) and choose to return some, but not all products, you will be responsible for a 10% restocking fee per item returned even if they are returned within 30 days of purchase.
• Refunds will be credited for items originally purchased on Warrior.com only.
• Refunds will be credited to the original form of payment for the purchase price along with any applicable taxes.
• Online promotion discounts are applied and distributed across all eligible items in your purchase. If you return a portion of your purchase, a portion of the initial discount could be lost.
• Please allow 7-10 business days after we receive your package to process your refund and credit your account.
• Need help finding a new size, color or product? We recommend placing a new order for a replacement item, and returning qualified products as described above. Our inventory changes often and select sizes and colors may sell out.
• Place a new order online, or, if additional service is needed, call 800-968-7845 to ensure you get the color, size or product you want. The new order is a separate transaction, so please have your payment information ready.

For Customized Products:

For items which meet these criteria noted below, you must first request a return or replacement from Warrior within 30 days of the delivery date. As with our non-customized items, only items approved in advance for return by Warrior will receive credit or be replaced. Any items returned without prior Warrior approval may be disposed of and a refund not given.

Warrior will pay for the return and credit (or replacement) of items if and when you are disappointed by a customized order meeting the following criteria:

• The pre-customized items themselves are materially flawed;
• The quality of the decorating (e.g., the printing or embroidery) has a visible defect in printing or stitching; or
• The design of the final products is materially different from the final design submitted by you and received by us

For return of approved customized items:

• You will ship the product at Warrior’s expense, and we will retain title and risk of loss until receipt by Warrior at the designated return destination and will not receive credit until receipt by Warrior.
• Refunds will be credited to the original form of payment for the purchase price along with any applicable taxes.
• Online promotion discounts are applied and distributed across all eligible items in your purchase. If you return a portion of your purchase, a portion of the initial discount could be lost.
• Please allow 7-10 business days after we receive your package to process your refund and credit your account.

Need help with a return? Call customer service at 800-968-7845