Customer Service

Our physical office locations are currently closed and shipping operations are shut down due to our Statewide Mandate Stay at Home Order from COVID-19 coronavirus. Our customer service team is available as normal to answer questions you may have. The following information regarding your return is based on our standard operating procedures and will be processed once our warehouse re-opens.

For Non-Customized Products:

All unused products are eligible to be returned within 30 days. They must be in the original state you received them. (ie: New and Sellable condition: unused and in the original packaging.)

• Warrior reserves the right to inspect the item(s) once returned to determine if the product is in new and sellable condition. Warrior may deny any portion of or all refunds for products returned that are not in new/sellable condition.
• Non-defective used products may not be returned for any reason.
• Refunds will be credited to the original form of payment for the purchase price along with any applicable taxes.
• Online promotion discounts are applied and distributed across all eligible items in your purchase. If you return a portion of your purchase, a portion of the initial discount could be lost.
• Please allow 7-10 business days after we receive your package to process your refund and credit your account.
• Need help finding a new size, color or product? We recommend placing a new order for a replacement item, and returning qualified products as described above.

For Customized Products:

For items which meet these criteria noted below, you must first request a return or replacement from Warrior within 30 days of the delivery date. As with our non-customized items, only items approved in advance for return by Warrior will receive credit or be replaced. Any items returned without prior Warrior approval may be disposed of and a refund not given.

Warrior will pay for the return and credit (or replacement) of items if and when you are disappointed by a customized order meeting the following criteria:

• The pre-customized items themselves are materially flawed;
• The quality of the decorating (e.g., the printing or embroidery) has a visible defect in printing or stitching; or
• The design of the final products is materially different from the final design submitted by you and received by us

For return of approved customized items:

• You will ship the product at Warrior’s expense, and we will retain title and risk of loss until receipt by Warrior at the designated return destination and will not receive credit until receipt by Warrior.
• Refunds will be credited to the original form of payment for the purchase price along with any applicable taxes.
• Online promotion discounts are applied and distributed across all eligible items in your purchase. If you return a portion of your purchase, a portion of the initial discount could be lost.
• Please allow 7-10 business days after we receive your package to process your refund and credit your account.

Need help with a return? Call customer service at 800-968-7845