Customer Care

Returns & Warranty

Warrior products are built for the battlefield. But sometimes even the toughest players can give in to the strain of the game. Review the warranty information here to see if your product is eligible for replacement.

Canada - English

Warrior Warranty Policy

ONE PIECE COMPOSITE FORWARD AND GOAL STICK WARRANTY

Warrior Sports warrants, to the original customer, that its Hockey Sticks will be free from defects during normal use for THIRTY (30) DAYS from the date of original retail purchase provided: (see conditions 1-7 below)

  1. The stick was purchased from an authorized Warrior Sports dealer
  2. The stick is accompanied by receipt (original proof of purchase. No photocopies or hand written receipts will be accepted).
  3. The stick broke during normal use as a result of manufacturer’s defect.
  4. The stick was not exposed to an open flame & shows no signs of being heated from an outside source
  5. The stick was not damaged by contact with a skate, stick, boards, goal, bench, or another player, etc.
  6. The stick was not a factory second, purchased used or NHL Pro Stock
  7. The stick was not a promotional giveaway, demo stick or sample product.

SMALL DINGS AND SCRATCHES MAY OCCUR DURING NORMAL USE AND ARE NOT COVERED UNDER WARRANTY.

Our Warranty policy covers a one time replacement on the original purchased item only.

COMPOSITE SHAFT WARRANTY AND COMPOSITE BLADE WARRANTY

Warrior Sports warrants, to the original customer only, that its composite Hockey Shafts and replacement blades will be free from defects during normal use for THIRTY (30) DAYS from the date of original retail purchase provided: (see conditions 1-8 below)

  1. The shaft was purchased from an authorized Warrior Sports dealer.
  2. The shaft is accompanied by receipt (original proof of purchase. No photocopies or hand written receipts will be accepted).
  3. The shaft broke during normal use as a result of manufacturer’s defect.
  4. The Warrior shaft was used with a Warrior blade.
  5. The shaft was not exposed to an open flame & shows no signs of being heated from an outside source.
  6. The shaft was not damaged by contact with a skate, shaft, boards, goal, bench, or another player, etc.
  7. The shaft was not a factory second, purchased used or NHL Pro Stock.
  8. The shaft was not a promotional giveaway, demo shaft or sample product.

SMALL DINGS AND SCRATCHES MAY OCCUR DURING NORMAL USE AND ARE NOT COVERED UNDER WARRANTY.

Our Warranty policy covers a one time replacement on the original purchased item only.

GOAL EQUIPMENT, GLOVE, SHIN PAD, SHOULDER PAD and ELBOW PAD WARRANTY

Warrior Sports warrants, to the original customer only, that its GOAL EQUIPMENT, GLOVES, SHIN / SHOULDER / ELBOW PADS will be free from manufacturing defects during normal use for THIRTY (30) DAYS from the date of original retail purchase provided: (see 1-4 below)

  1. The item was purchased from an authorized Warrior Sports dealer.
  2. The customer retains proof of purchase from the original transaction; (store receipt, credit card statement, etc.).
  3. The item has not been gratuitously abused, altered, defaced, or otherwise negligently damaged; and
  4. The item was not purchased as used or NHL Pro Stock.

Normal wear and tear on the glove palms is not considered a manufacturers defect.

Our Warranty policy covers a one time replacement on the original purchased item only.

PANTS/BAGS

Warrior Sports warrants, to the original customer only, that its PANTS & BAGS will be free from defects (i.e. stitching, material flaws) during normal use for THIRTY (30) DAYS from the date of original retail purchase provided:

  1. The pant or bag was purchased from an authorized Warrior Sports dealer.
  2. The customer retains proof of purchase from the original transaction; (store receipt, credit card statement, etc.)
  3. The pant or bag has not been gratuitously abused, altered, defaced, or otherwise negligently damaged; and
  4. The pant or bag was not purchased used or NHL Pro Stock

Our Warranty policy covers a one time replacement on the original purchased item only.

Warranty Exceptions

THE FOLLOWING ITEMS ARE NOT COVERED BY ANY WARRANTY POLICY:

  • ALL Promotional items (camp giveaways, raffle items, etc)
  • ALL NHL Pro Stock items
  • ALL products purchased "used".

Warrior Sports Canada defective returns procedure

Please return your product to the place of purchase with original receipt